About Us

Dolphin Stairlifts (South West) Ltd are an independent provider of stairlifts, through-the-floor-lifts, pool hoists and other lifting solutions to clients in Devon. As such, we are also referred to as ‘Dolphin Devon Stairlifts’.

Being an approved agent for many of the largest manufacturers in the industry including Stannah, Wessex, Access, Stiltz homelifts, Platinum, Terry Lifts and Bruno means we can provide the right product for your individual requirements at the best price.

Our team prides itself on being highly professional whilst offering that personal touch and warmth which comes naturally from a family-run business.

Dolphin Stairlifts South-West LTD is part of the Dolphin Lifts Group of independent companies.  In 1996 it was founded by Steve Carpenter and has run successfully as a family business ever since. Now owned by Sandra Carpenter, Son Perry and Daughter Natalie, Perry and Natalie manage the business which has been growing in size and reputation over the years. We now have a growing team of 17 staff, all committed to provide fantastic customer service across devon.

We welcome feedback from all our customers:

Write a review

Mario Slimani

‘At the end of January, your firm installed 2 stair lifts at my parents’ house. They have given them their independence back. Thank you for the wonderful service, from beginning to end. The fitters and electricians were polite, hardworking and made no mess. The whole experience was very professional with no hard sell.’

Mr Davis, Seaton – Feb 2016

Today I had my new stairlift fitted and it has made a huge difference. I used to struggle getting up and down the stairs. I would like to thank Steve and all team for your very professional service from the start of doing the quote right up until today when it was fitted and tested the fitter also took the time to explain everything from how it is installed to a full working demonstration of working the stairlift. Thank you all so much. I will be recommending you to my friends and family..

Peter J Roadnight

‘My wife and I were very impressed with the engineer who installed the stairlift, for his hardworking, professional and gentlemanly manner in which he carried out the fitting.’

Mr King, Sidmouth - March 2016

Today my mother in law had a stair lift installed! A fantastic service delivered by Perry when deciding on the stairlift suitable for her needs and his knowledge on the products was exceptional! Prompt delivery and installation by Leigh who was extremely professional, tidy, polite and excellent at the job! Thank u Dolphin stair lifts fantastic professional company who I would definitely recommend to others! Thanks again one very happy mother in law!

Michelle Dymond
Opis Ascenseurs Maroc

They installed my Stair lifts all very professional and polite also the man from bruno Stair lifts and to the engineer that came back from dolphin to sort remotes you are a star highly recommend dolphin😊

Ronnie Cox

‘Our sincere thanks for such an excellent product and expert installation. Though not a happy subject, we appreciated the efficiency, efforts and kindness of everybody. These attributes made the whole operation of choosing, seeing and installing the lift a much more pleasant experience than we were expecting. It was certainly hassle free and with good humour.’

Mr Chinneck, Devon - May 2016

Highly recommended first class service

Carolyn Yelland

A fantastic job from start to finish from the first visit from Perry then Dave to do the woodwork side to Neil fitting the stairlift in half a day.

Ray Hartle
More reviews
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Find out more below

Meet the Team

Perry Carpenter – Dolphin Devon

PERRY CARPENTER

Operations Director
Overseeing the day-to-day running of the company, Perry has over 20 years’ of stairlift knowledge. Managing our team of engineers, he also carries out surveys. With his wife Claire, he looks after the Dolphin Mobility Solutions side of the business.
Sandra Carpenter – Dolphin Devon

SANDRA CARPENTER

Finance Director

Looking after the accounts since 1996, Sandra originally kept handwritten records in ledgers. She now oversees all payment transactions and looks after the company finances. 

Natalie Haywood – Dolphin Devon

NATALIE HEYWOOD

Office Manager (Director)
Growing up with the family business, Natalie manages the administration. She’s the friendly voice on the phone and is the link between the office and our engineers. With an organised nature, she keeps all the admin in check.
Antonia Nixon – Dolphin Devon

ANTONIA NIXON

Business Support Manager

With a background in Banking, Antonia joined Dolphin in 2022. Her role of making sure the business runs smoothly includes marketing, HR, IT support, business accreditations, fleet, staff support - and as a PA to the Directors.

Claire Carpenter – Dolphin Devon

CLAIRE CARPENTER

Financial Controller
As an experienced accounts worker, Claire joined the Dolphin team in 2016 to help the transition to computerised accounts. She controls the financial database for the Company and also works with husband Perry to offer Dolphin Mobility Solutions.
Jessica Courtney – Dolphin Devon

JESSICA COURTNEY

Office Manager’s Assistant

Jessica joined Dolphin in 2019 and quickly became an integral part of the team. As head of through-floor and other Lifting Solutions, she manages client calls, catalogues spare parts, and coordinates installations. Her exceptional attention to detail and methodical approach make her highly effective in supporting both clients and the team 

Lauren Burrow – Dolphin Devon

Lauren burrow

Administration Officer

Lauren joined the team in 2022 and is often the friendly voice you’ll hear when calling to book an appointment or for stairlift support. She manages service scheduling and runs the helpdesk, assisting clients with any issues they may experience. With her extensive knowledge, Lauren frequently resolves faults over the phone, ensuring clients receive quick and efficient support.

We’re really proud of our engineers who are fully trained, extremely professional and always courteous to our clients. They carry out their job in a friendly and efficient manner and we’re always receiving great feedback from our customers. They work with minimum disruption in our clients’ homes and leave every site clean and tidy. 

Leigh Tucker – Dolphin Devon

Leigh Tucker

Engineer Technician (Lead Engineer)

Our longest serving engineer, Leigh has been with us since 2002. He has a wealth of technical knowledge and is always ready to support his team.

Adam Buck – Dolphin Devon

Adam Buck

Technician Surveyor
Adam joined us from another Dolphin company in 2019, having already had many years of experience in the industry. He always goes the extra mile to ensure clients have the right stairlift for their needs.
Ben Pike – Dolphin Devon

Ben Pike

Engineer Technician
Joining us in 2014, Ben is another valuable member of the engineering team undertaking both surveying and lift engineering.  He takes on new challenges with dedication and is always keen to learn about new products.
Neil Hookway – Dolphin Devon

NEIL HOOKWAY

Engineer Technician

Neil joined the Dolphin team in 2012 and has sound stairlift knowledge. He has extensive experience of the Flow stairlift and is always willing to help his colleagues.

Jamie Harkness – Dolphin Devon

Jamie Harkness

Senior Engineer

Jamie quickly settled into the Dolphin team in 2018 and always undertakes his duties professionally and with a smile. He learns new products with ease and is a great team player.

Ben Pidgeon – Dolphin Devon

Ben Pidgeon

Senior Engineer
From an engineering background originally, Ben joined us in 2019 to get back to his career roots.  He adapted quickly to working with stairlifts and is now part of our on-going training programme, regularly training our new recruits.
Lewis Wetherell – Dolphin Devon

Lewis Wetherell

 Engineer 
Lewis joined our team in the Summer of 2023 and quickly became a valued member of the team. Lewis works quickly, efficiently and quietly and has proved himself very quick to learn.
Shaun Phillips – Dolphin Devon

Andy Uren

Engineer

Andy joined us after several years working as a postman, and before that as a carpenter in his family business. He has quickly settled into the team, and his keen eye and practical skills have helped him adapt to the engineering role with ease.

Jamie Harkness – Dolphin Devon

Jack brimilcombe

Trainee Engineer

Jack has recently been studying at Exeter College and is starting his career with Dolphin as a trainee engineer. His calm manner and practical mindset, combined with a strong ability to learn and adapt, bring a fresh and positive approach to the team

Shaun Phillips – Dolphin Devon

Gary mead

Stairlift Engineer (subcontractor)

Gary is a subcontractor for Dolphin, if you have a stairlift fitted by Gary you will benefit from his years of experience as he has worked for Stannah directly. His knowledge and charm make him extremely popular with our clients!

Jamie Harkness – Dolphin Devon

Richard 

Stairlift Engineer (subcontractor)

Richard is a subcontractor for Dolphin, supporting our busy servicing team. He has many years of industry experience and his enthusiasm and thorough approach is very well received by customers and staff alike.

Ben Pidgeon – Dolphin Devon

Andre Pike

General Store Person
When we moved to a new, larger premises we needed a storeman to keep our stock and warehouse super - organised. Andre does this with great attention to detail, and he even looks after the grounds too!

Proud to be in partnership with Exeter City Football Club

Find out more about our game-changing access we have provided for Exeter City Football fans and what is so special about our showroom and service - watch the video:
See also:
Dolphin Mobility Solutions

Perry and Claire Carpenter opened Dolphin Mobility Solutions in 2015, to offer complementary products to the stairlift business. They offer a wide range of mobility products as authorised dealers for Electric Mobility and CosiChair.

Find out more:

Dolphin Mobility Solutions
Dolphin Mobility Solutions Logo
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