About Us

Dolphin Stairlifts (South West) Ltd are an independent provider of stairlifts, through-the-floor-lifts, pool hoists and other lifting solutions to clients in Devon. As such, we are also referred to as ‘Dolphin Devon Stairlifts’.

Being an approved agent for many of the largest manufacturers in the industry including Stannah, Wessex, Access, Stiltz homelifts, Platinum, Terry Lifts and Bruno means we can provide the right product for your individual requirements at the best price.

Our team prides itself on being highly professional whilst offering that personal touch and warmth which comes naturally from a family-run business.

Dolphin Stairlifts South-West LTD is part of the Dolphin Lifts Group of independent companies.  In 1996 it was founded by Steve Carpenter and has run successfully as a family business ever since. Now owned by Sandra Carpenter, Son Perry and Daughter Natalie, Perry and Natalie manage the business which has been growing in size and reputation over the years. We now have a growing team of 17 staff, all committed to provide fantastic customer service across devon.

We welcome feedback from all our customers:

Write a review

Installed by Gary one of your engineers very professionally lovely guy Ime very pleased with my stairlift everything explained to me would recommend most highly👏😃

Gay Eveleigh

Absolutely brilliant, first class, and I’ve recommended them to lots of people as sadly as we get older we need these services.

Janet Poulter

Very good. Informative.

Simon Lloyd

Fantastic service! Dolphin have always been great to deal with.

Sarah Sidaway

I would like to thank all of your wonderful staff who were so generous in their advice, time and professionalism in preparing for and actually installing the lift and can fully recommend your company to any prospective clients.

J. Baldwin, Exmouth

J. Baldwin, Exmouth (Dec 2021)

phenomenal service from the survey to the installation and beyond

Mary Slade

You have recently installed a Flow stairlift for my wife, it is absolutely superb! The service we received from Adam and your fitter could not be faulted. Extremely professional, polite, courteous and helpful. You have a superb team. Gold star!

P & A Wellman, Chumleigh

‘My wife and I were very impressed with the engineer who installed the stairlift, for his hardworking, professional and gentlemanly manner in which he carried out the fitting.’

Mr King, Sidmouth - March 2016

I called Dolphin Stairlifts on behalf of my mother in law, this was the first experience with them, a survey was carried out methodically and quoted for in a very efficient manner.
On a successful and very competitive quote, along with the speed in which Dolphin Stairlifts reacted to our requirements we decided to select their business, the engineer arrived and started the work, he was courteous polite and very professional, my mother in law felt great confidence in him to do a good job, which he did.
The staff at Dolphin continually offered advice regarding the installation and anything required in the future would not be an issue.
I would not hesitate to recommend this company to anyone, they work in excellence, and it is refreshing to see that there are still those businesses that value the customer.

Scott Brimilcombe

I arranged for my mother to have a stairlift fitted and she and I were both delighted with the service we received. The time and care taken to ensure the lift she chose was right was for her was personal and professional and when it was time to have the lift removed it was done efficiently and with sympathy.

Catherine Fitzgerald
More reviews

Meet the Team

Perry Carpenter – Dolphin Devon

PERRY CARPENTER

Operations Director
Overseeing the day-to-day running of the company, Perry has over 20 years’ of stairlift knowledge. Managing our team of engineers, he also carries out surveys. With his wife Claire, he looks after the Dolphin Mobility Solutions side of the business.
Sandra Carpenter – Dolphin Devon

SANDRA CARPENTER

Finance Director

Looking after the accounts since 1996, Sandra originally kept handwritten records in ledgers. She now oversees all payment transactions and looks after the company finances. 

Natalie Haywood – Dolphin Devon

NATALIE HEYWOOD

Office Manager (Director)
Growing up with the family business, Natalie manages the administration. She’s the friendly voice on the phone and is the link between the office and our engineers. With an organised nature, she keeps all the admin in check.
Antonia Nixon – Dolphin Devon

ANTONIA NIXON

Business Support Manager

With a background in Banking, Antonia joined Dolphin in 2022. Her role of making sure the business runs smoothly includes marketing, HR, IT support, business accreditations, fleet, staff support - and as a PA to the Directors.

Claire Carpenter – Dolphin Devon

CLAIRE CARPENTER

Financial Controller
As an experienced accounts worker, Claire joined the Dolphin team in 2016 to help the transition to computerised accounts. She controls the financial database for the Company and also works with husband Perry to offer Dolphin Mobility Solutions.
Lauren Burrow – Dolphin Devon

Lauren burrow

Administration Officer
With an interest in office admin, Lauren joined the team in 2022. Laurens friendly voice is who you may hear when you call us to book your appointment or if you need to fix your stairlift over the phone.
Emma Stavrou – Dolphin Devon

Emma Stavrou

Administration Officer
Emma joined our admin team in March 2024, she has settled in beautifully and feels part of the furniture already! Her friendly voice is ready and waiting to help you fix your stairlift, answer your questions and book you in!
Jessica Courtney – Dolphin Devon

JESSICA COURTNEY

Office Manager’s Assistant

Jessica joined us in 2019 and quickly became part of the Dolphin team. As Natalie’s assistant she takes client calls; catalogues spare parts and sorts out service scheduling. She provides a helpdesk for clients experiencing problems with their stairlifts and often resolves faults over the phone.

We’re really proud of our engineers who are fully trained, extremely professional and always courteous to our clients. They carry out their job in a friendly and efficient manner and we’re always receiving great feedback from our customers. They work with minimum disruption in our clients’ homes and leave every site clean and tidy. 

Leigh Tucker – Dolphin Devon

Leigh Tucker

Engineer Technician (Lead Engineer)

Our longest serving engineer, Leigh has been with us since 2002. He has a wealth of technical knowledge and is always ready to support his team.

Adam Buck – Dolphin Devon

Adam Buck

Technician Surveyor
Adam joined us from another Dolphin company in 2019, having already had many years of experience in the industry. He always goes the extra mile to ensure clients have the right stairlift for their needs.
Ben Pike – Dolphin Devon

Ben Pike

Engineer Technician
Joining us in 2014, Ben is another valuable member of the engineering team undertaking both surveying and lift engineering.  He takes on new challenges with dedication and is always keen to learn about new products.
Neil Hookway – Dolphin Devon

NEIL HOOKWAY

Engineer Technician

Neil joined the Dolphin team in 2012 and has sound stairlift knowledge. He has extensive experience of the Flow stairlift and is always willing to help his colleagues.

Jamie Harkness – Dolphin Devon

Jamie Harkness

Senior Engineer

Jamie quickly settled into the Dolphin team in 2018 and always undertakes his duties professionally and with a smile. He learns new products with ease and is a great team player.

Ben Pidgeon – Dolphin Devon

Ben Pidgeon

Senior Engineer
From an engineering background originally, Ben joined us in 2019 to get back to his career roots.  He adapted quickly to working with stairlifts and is now part of our on-going training programme, regularly training our new recruits.
Shaun Phillips – Dolphin Devon

Shaun Phillips

Stairlift Engineer
Shaun joined our team in winter 2023 and is making his mark with his kind and gently nature, customers and staff alike find him easy to chat too and a pleasure to be around.
Lewis Wetherell – Dolphin Devon

Lewis Wetherell

Engineer
Lewis joined our team in the Summer of 2023 and quickly became a valued member of the team. Lewis works quickly, efficiently and quietly and has proved himself very quick to learn.
Ben Pidgeon – Dolphin Devon

Andre Pike

General Storeman
When we moved to a new, larger premises we needed a storeman to keep our stock and warehouse super - organised. Andre does this with great attention to detail, and he even looks after the grounds too!
Shaun Phillips – Dolphin Devon

Gary Mead

Stairlift Engineer
Gary is a subcontractor for Dolphin, if you have a stairlift fitted by Gary you will benefit from his years of experience as he has worked for Stannah directly. His knowledge and charm make him extremely popular with our clients!
See also:
Dolphin Mobility Solutions

Perry and Claire Carpenter opened Dolphin Mobility Solutions in 2015, to offer complementary products to the stairlift business. They offer a wide range of mobility products as authorised dealers for Electric Mobility and CosiChair.

Find out more:

Dolphin Mobility Solutions
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