About Us
Dolphin Stairlifts (South West) Ltd are an independent provider of stairlifts, through-the-floor-lifts, pool hoists and other lifting solutions to clients in Devon. As such, we are also referred to as ‘Dolphin Devon Stairlifts’.
Being an approved agent for many of the largest manufacturers in the industry including Stannah, Wessex, Access, Stiltz homelifts, Platinum, Terry Lifts and Bruno means we can provide the right product for your individual requirements at the best price.
Our team prides itself on being highly professional whilst offering that personal touch and warmth which comes naturally from a family-run business.
Dolphin Stairlifts South-West LTD is part of the Dolphin Lifts Group of independent companies. In 1996 it was founded by Steve Carpenter and has run successfully as a family business ever since. Now owned by Sandra Carpenter, Son Perry and Daughter Natalie, Perry and Natalie manage the business which has been growing in size and reputation over the years. We now have a growing team of 17 staff, all committed to provide fantastic customer service across devon.
Meet the Team

PERRY CARPENTER
Operations Director

SANDRA CARPENTER
Finance Director
Looking after the accounts since 1996, Sandra originally kept handwritten records in ledgers. She now oversees all payment transactions and looks after the company finances.

NATALIE HEYWOOD
Office Manager (Director)

ANTONIA NIXON
Business Support Manager
With a background in Banking, Antonia joined Dolphin in 2022. Her role of making sure the business runs smoothly includes marketing, HR, IT support, business accreditations, fleet, staff support - and as a PA to the Directors.

CLAIRE CARPENTER
Financial Controller

JESSICA COURTNEY
Office Manager’s Assistant
Jessica joined Dolphin in 2019 and quickly became an integral part of the team. As head of through-floor and other Lifting Solutions, she manages client calls, catalogues spare parts, and coordinates installations. Her exceptional attention to detail and methodical approach make her highly effective in supporting both clients and the team

Lauren burrow
Administration Officer
Lauren joined the team in 2022 and is often the friendly voice you’ll hear when calling to book an appointment or for stairlift support. She manages service scheduling and runs the helpdesk, assisting clients with any issues they may experience. With her extensive knowledge, Lauren frequently resolves faults over the phone, ensuring clients receive quick and efficient support.
We’re really proud of our engineers who are fully trained, extremely professional and always courteous to our clients. They carry out their job in a friendly and efficient manner and we’re always receiving great feedback from our customers. They work with minimum disruption in our clients’ homes and leave every site clean and tidy.

Leigh Tucker
Engineer Technician (Lead Engineer)
Our longest serving engineer, Leigh has been with us since 2002. He has a wealth of technical knowledge and is always ready to support his team.

Adam Buck
Technician Surveyor

Ben Pike
Engineer Technician

NEIL HOOKWAY
Engineer Technician
Neil joined the Dolphin team in 2012 and has sound stairlift knowledge. He has extensive experience of the Flow stairlift and is always willing to help his colleagues.

Jamie Harkness
Senior Engineer
Jamie quickly settled into the Dolphin team in 2018 and always undertakes his duties professionally and with a smile. He learns new products with ease and is a great team player.

Ben Pidgeon
Senior Engineer

Lewis Wetherell
Engineer

Andy Uren
Engineer
Andy joined us after several years working as a postman, and before that as a carpenter in his family business. He has quickly settled into the team, and his keen eye and practical skills have helped him adapt to the engineering role with ease.

Jack brimilcombe
Trainee Engineer
Jack has recently been studying at Exeter College and is starting his career with Dolphin as a trainee engineer. His calm manner and practical mindset, combined with a strong ability to learn and adapt, bring a fresh and positive approach to the team

Gary mead
Stairlift Engineer (subcontractor)
Gary is a subcontractor for Dolphin, if you have a stairlift fitted by Gary you will benefit from his years of experience as he has worked for Stannah directly. His knowledge and charm make him extremely popular with our clients!

Richard
Stairlift Engineer (subcontractor)
Richard is a subcontractor for Dolphin, supporting our busy servicing team. He has many years of industry experience and his enthusiasm and thorough approach is very well received by customers and staff alike.

Andre Pike
General Store Person
Proud to be in partnership with Exeter City Football Club
See also:
Dolphin Mobility Solutions
Perry and Claire Carpenter opened Dolphin Mobility Solutions in 2015, to offer complementary products to the stairlift business. They offer a wide range of mobility products as authorised dealers for Electric Mobility and CosiChair.
Find out more: