We are family run and we care about our customers, here is some of their feedback:
Thanks to everyone at Dolphin for providing a first class service, professional from start to finish. Ben and Emily fitted the stair lift quickly and efficiently and were very friendly and polite. I would highly recommend
Dolphin to anyone thinking of having a stair lift fitted.
Absolutely brilliant, first class, and I’ve recommended them to lots of people as sadly as we get older we need these services.
Thank you to everybody for installing our stairlift. Perry who came and measured; Neil who installed and patiently demonstrated how to use it, several times. Not forgetting Natalie in the office keeping us informed. They are all very professional, but kind and patient too. Our stairs are narrow and curved but a solution was found. It’s made such a difference. Cannot recommend more highly.
My Uncle had a stairlift fitted by you and I would like to say what an absolutely excellent service you provide. The first person I spoke to on the phone was extremely pleasant and got back to me with a query instantly. The engineer who fitted the stairlift was brilliant. He was extremely polite and pleasant. He was so approachable with any questions we asked. He did an amazing job, leaving no mess and we could not believe the job he did hiding the electric cable. He is an absolute credit to your firm. Thank you so much!
I would like to thank all of your wonderful staff who were so generous in their advice, time and professionalism in preparing for and actually installing the lift and can fully recommend your company to any prospective clients.
J. Baldwin, Exmouth
Mum and I were delighted with the total office support, purchase and installation package. Your reputation in the South West and Stannah product making it a very easy choice! Everyone who attended impressed mum with their professionalism, consideration and quality of work.
Throughout every stage, you were all very easy to work with and a pleasure to see such a courteous and highly effective team process.
We have just recently had our stair lift fitted, and we can’t praise the team enough. Adam and Neil were extremely professional and were very clean and tidy – and the lift itself is an amazing ‘bit of kit.’ We will certainly be recommending this company.
Excellent customer service, delightful people
I have recently purchased a refurbished stairlift from the lovely people at Dolphin stairlifts. They are a very accommodating family firm who listen to your needs and suggest the best solutions offering a very personal service. From Perry who did the survey and Sean who did the installation to the lovely Natalie in the office they are all delightful people who are only too pleased to help, so if you are looking to replace or purchase a first stairlift I would highly recommend you contact the Dolphin company and have a chat with them first.
They do not pressure you to take out a service contract and if you are on a budget their prices are very reasonable, don’t think you will find a company to beat them! Thank you Dolphin 👍
I wish to convey my heartfelt thanks and gratitude to everyone at Dolphin who were involved with the installation and retrieval of the stairlift at my parents’ home. From first contact, the service from Dolphin was impeccable. Staff were professional, friendly, accommodating and helpful. Thank you so much for helping me during a difficult time.
Your engineer was outstanding! He was very polite, helpful & professional – leaving the area clean and tidy. Mum is extremely happy with the stairlift.
‘I just wanted to say thank you to Steve and all the people I have dealt with at Dolphin. Everybody has been kind, courteous and professional. Thank you all – if any friends require similar services I shall be wholeheartedly recommending your company.’
‘Please pass on my thanks to Adam who thoughtfully produced the design for a stairlift to fit my medical needs – to Sam the electrician and finally to Sean who installed it with such professionalism. They were all so kind and considerate and a great credit to your firm. The lift has made such a difference as I now have my independence back.’
‘My mum is very pleased with the stairlift you fitted. She particularly wanted to say a big thank you to your engineer who she said was so considerate and so calm – she much appreciated how he dealt with her. She would be very happy to recommend your firm to other customers.’
‘Please accept our sincere thanks on a job really well done. From your helpful office staff and your policy of no pressure follow-up calls, to Adam who assessed the job and Leigh who fitted the stairlift – we genuinely couldn’t be more grateful. It’s been lovely for us as a family, to have our 87-year-old mum treated with such courtesy, kindness and respect. Your company should show others how to do business, without forgetting the human touch.’
‘I’ve just spoken to Mrs. W. And she is so pleased with the stairlift that she wanted me to thanks everyone involved and said what a lovely team the Dolphin people were.’
‘I write to thank your company for the installation of the stairlift in my home. It is a huge blessing in my life – now I have got the hang of it. I really enjoy moving up and down my stairs with ease. My legs have benefited hugely without the struggle. So thank you – I am so greatful.’
‘Thank you so much for sending your son Perry to install our stair lift, he was so thoughtful, careful, polite, neat and tidy. This also applies to his helper. Having the stair lift has totally transformed my life. I can’t tell you how happy it has made me.’
‘Very pleased with the installation of our stair lift today. The engineers’ and electrician’s work looks to be of a very high standard. Very polite and friendly – a real credit to your business.’
‘I cannot fault this company – I wanted my stairlift serviced and they phoned to say they were close by. Well within 20 mins a very polite young man was working on my stair lift – nothing really wrong with it; just needed to be checked over. Very reasonable pricing. I would highly recommend them to anyone.’
‘The stair lift you installed for my mother has made such a difference to her life – she doesn’t dread going upstairs each night now. I must congratulate you on the excellent service you provided and the speed with which the lift was installed. I am grateful too with the no-quibble approach when I asked for the electric supply source to be moved. ‘
‘At the end of January, your firm installed 2 stair lifts at my parents’ house. They have given them their independence back. Thank you for the wonderful service, from beginning to end. The fitters and electricians were polite, hardworking and made no mess. The whole experience was very professional with no hard sell.’
‘Our sincere thanks for such an excellent product and expert installation. Though not a happy subject, we appreciated the efficiency, efforts and kindness of everybody. These attributes made the whole operation of choosing, seeing and installing the lift a much more pleasant experience than we were expecting. It was certainly hassle free and with good humour.’
‘My wife and I were very impressed with the engineer who installed the stairlift, for his hardworking, professional and gentlemanly manner in which he carried out the fitting.’