Frequently Asked Questions
Frequently Asked Questions about Stairlifts
The cost of a stairlift depends on the stairs (or steps) you have. Stairs with bends will need a bespoke rail that is more expensive than a straight rail for straight stairs.
So although there is no fixed price for a stairlift, you can contact us and we will provide a completely free survey and no obligation quote (not an estimate) for the right stairlift for your home. We provide a quality, complete service with ongoing support right through to buy backs and removals.
We do not employ ‘sales people’ to carry out the survey – we use our own surveyors who have excellent knowledge and experience of recommending the right stairlift for your home. Each of them are trained engineers who have fitted stairlifts themselves and they do not work on a commission basis (like many of the bigger companies). We provide a written quote and leave you to contact us if you’d like to place an order – there’s no hard sell or follow-up phone calls from us, as we realise it may take time for you to talk it over with your family or friends before coming to a decision.
Our total price includes the supply and fitting – and we usually ask for a small deposit and the remainder after completion.
So to find the best stairlift for you and your home with a free quote including fitting give us a call or email us.
Yes – we offer a rental option for a stairlift, where you pay an upfront cost to cover the installation and removal fee, together with the first months’ rental. Prices start at £40 per month and include the cost of call-outs, parts and annual servicing. There is no minimum term and you can have the stairlift removed at any time. See our Rent a Stairlift page.
We can install your new straight stair lift within 7 working days (subject to a survey) and we can install a curved stair lift in 3 to 4 weeks. If we have a reconditioned stairlift in stock that is suitable for you, then we can organise an emergency installation for a straight stairlift in around 3 to 5 working days (although this is subject to our workload). Our curved stairlift rails are specifically designed to fit your stairs, giving the smoothest travel possible. Some stairlift companies simply use smaller rail parts fitted together – and as these are readily available, they can offer a shorter delivery time. We feel that having a better quality product with specifically made rails is more important than a quicker delivery time.
See the following pages for more information:
Yes, we work closely with organisations and local authorities to install the latest generation of stairlifts that meet accessibility and disability guidelines and statutory requirements.
See our Accreditations page for more about our standards and who we work with.
Yes – all our stairlifts come with a minimum 12-month warranty and we offer on-going maintenance and service contracts that suit our individual customers’ needs. Take a look at this information leaflet:
We are members of the British Health Trade Association (BHTA), and their helpful guide looks at all the things you should consider when buying a stairlift:Get Wise To Buying A Stairlift - Leaflet June 2020
VAT Relief is available for disabled people – and we will ask you to complete a declaration if you are ‘chronically sick or disabled’ and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the help sheets on the www.gov.uk website or by telephoning the VAT Disabled Reliefs Helpline on 0300 123 1073.
A person is ‘chronically sick or disabled’, if he or she is a person:
- with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out every day activities;
- with a condition which the medical profession treats as a chronic sickness.
See our page Grants & VAT Options.
Your local council may be able to help towards the cost of installing a stairlift and adapting your home. The grant may be means tested and awarded when the council considers that necessary changes to your home will improve your living environment and make life easier. Visit the Direct.Gov website to find out more information about eligibility and the types of adaptations available to you. Alternatively, contact your local authority.
See our page on Grants and VAT Options.
Contact us on 01363 776486 to discuss our buy back options. Please note that curved rail stairlifts are individually made to measure and have a minimal buy back value – so please bear this in mind prior to your purchase.
However, we will always remove the stairlift at no cost to you.