Dolphin Stairlifts (South West) Ltd are an independent provider of stairlifts, through-the-floor-lifts, pool hoists and other lifting solutions to clients in Devon. As such, we are also referred to as ‘Dolphin Devon Stairlifts’.
Being an approved agent for many of the largest manufacturers in the industry including Stannah, Wessex, Access, Platinum, Terry Lifts and Bruno means we can provide the right product for your individual requirements at the best price.
Our team prides itself on being highly professional whilst offering that personal touch and warmth which comes naturally from a family-run business.
Part of the Dolphin Lifts Group of independent companies, Dolphin South West has been operating in Devon since 1996 and is owned and managed by Steve and Sandra Carpenter, with son Perry heading the engineering team, and daughter Natalie and Steve’s sister Pauline looking after the administration. We’ve recently welcomed Lynne to our team, who together with our engineers – Leigh, Neil & Ben – are all working hard to provide great customer service across Devon.
We welcome feedback from all our customers:
Meet the Team
With over 40 years’ experience in the lift industry, Steve knows stairlifts from top to bottom. With a keen eye for finding the right lifting solution for you, he carries out surveys and prepares quotes for clients.
Looking after the accounts since 1996, Sandra originally kept handwritten records in ledgers. She now oversees all payment transactions and looks after the company finances.
Business Support Manager
Office Manager’s Assistant
Jessica joined us in 2019 and quickly became part of the Dolphin team. As Natalie’s assistant she takes client calls; catalogues spare parts and sorts out service scheduling. She provides a helpdesk for clients experiencing problems with their stairlifts and often resolves faults over the phone.
Junior Admin Assistant
With an interest in office admin, Emily joined us in March 2021 and is studying for an NVQ in Business Administration.
She's a real asset to the team and has quickly learnt the ropes in our busy office!
We’re really proud of our engineers who are fully trained, extremely professional and always courteous to our clients. They carry out their job in a friendly and efficient manner and we’re always receiving great feedback from our customers. They work with minimum disruption in our clients’ homes and leave every site clean and tidy.
Lead Technician Engineer
Our longest serving engineer, Leigh has been with us since 2002. He has a wealth of technical knowledge and is always ready to support his team.
Adam joined us from another Dolphin company in 2019. He always goes the extra mile to ensure clients have the right stairlift for their needs.
Joining us in 2014, Ben is another valuable member of the engineering team. He takes on new challenges with dedication and is always keen to learn about new products.
Neil joined the Dolphin team in 2012 and has sound stairlift knowledge. He has extensive experience of the Flow stairlift and is always willing to help his colleagues.
With the Dolphin team since 2018, Sean had an engineering background and has quickly learned about all the stairlift products. He is a great asset to the team and is always willing to help out.
Jamie quickly settled into the Dolphin team in 2018 and always undertakes his duties professionally and with a smile. He learns new products with ease and is a great team player.
Service & Maintenance Engineer
From an engineering background originally, Ben joined us in 2019 to get back to his career roots. He adapted quickly to working with stairlifts and is now part of our on-going training programme.
Dolphin Mobility Solutions
Perry and Claire Carpenter opened Dolphin Mobility Solutions in 2015, to offer complementary products to the stairlift business. They offer a wide range of mobility products as authorised dealers for Electric Mobility and CosiChair.
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