Wonderful chap

Dolphin DevonFebruary 8, 2023

The engineer was a wonderful chap, he did a lovely service and couldn’t do enough to help.

A Keirle, Northam

Thank you to everybody for installing our stairlift. Perry who came and measured, Neil who installed and patiently demonstrated how to use it-several times. Not forgetting Natalie in the office keeping us informed. They are all very professional but kind and patient too. Our stairs are narrow and curved but a solution was found. It’s made such a difference. Cannot recommend more highly. Thanks again.

Judith Wilson

Leigh done a cracking job fitting a stairlift, went above and beyond to help out.
Top job

Darren Tickner

‘I write to thank your company for the installation of the stairlift in my home. It is a huge blessing in my life – now I have got the hang of it. I really enjoy moving up and down my stairs with ease. My legs have benefited hugely without the struggle. So thank you – I am so greatful.’

J. Woodward, Otter ySt. Mary – April 2021

Very professional and helpful guy came out to fit it, we popped out before he came and he waited for us to get back.

Rebecca Hutchison

‘The stair lift you installed for my mother has made such a difference to her life – she doesn’t dread going upstairs each night now. I must congratulate you on the excellent service you provided and the speed with which the lift was installed. I am grateful too with the no-quibble approach when I asked for the electric supply source to be moved. ‘

Sarah Vantreen, Lustleigh – Jan 2016

Lauren & Natalie at Dolphin HQ, seamlessly arranged the installation in accordance with a grant from Mid Devon District Council.

Perry measured up and was extremely helpful in working the design without any adjustments, to our contemporary staircase. Very necessary was a floating pillar, over our original terracotta flooring!

Installation by Lee, who was equally pleasant and informative!

Thank you all for your speedy organisation!

David Date & Angela Wilson

Could not have been nicer, kinder, better quality, more caring. I have had a run of rip-off tradesmen and I was dreading Dolphin coming, but they behaved as though they were my sons. They were wonderful, and the head office in Crediton answers promptly, solves your problems straight away, and again, are really nice people.
PS about the complaint below about a £70 call out charge, that is very cheap. I have just paid another company £160 to change a washer on the experienced, it is a shame that Mr Bennet thought Dolphin should work for free.

LP P

Delighted with my new stairlift. Gives me the independence I need. Fabulous job done by Gary. Neat and tidy – Love it.

Joan

Words escape me !!
My 104 year old mother living alone in Totnes had a problem with her stair lift.
The engineer I met and mentioned he had just come around the corner from another job.
We went in and he found she had some how turned the lift off.
He turned it on and left.
She has now received a £70 bill and the company say …..oh yes that is our standard charge!
And I say Shame on you Dolphin!!!
No understanding at all or mention of a reduction ,
The parting words were Well at least you didn’t have to pay for any parts..

Jon Bennett

‘I cannot fault this company – I wanted my stairlift serviced and they phoned to say they were close by. Well within 20 mins a very polite young man was working on my stair lift – nothing really wrong with it; just needed to be checked over. Very reasonable pricing. I would highly recommend them to anyone.’

Mrs. Hogan, Plymouth – Nov 2015

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