Sustainability at Dolphin Stairlifts

Dolphin Stairlifts Sustainability Statement

At Dolphin Stairlifts we recognize the need to protect our planet and its resources for current and future generations. As we are committed to both our local and global communities, we are integrating sustainable practices into every aspect of our operations. Our mission is to lead by example, driving positive environmental and social impact while delivering exceptional products and services. Through innovation, collaboration, and responsible stewardship, we aspire to create a more sustainable business.

Carbon Reduction Agenda

Our office is in the process to use on-site solar energy and electric systems, entirely replacing our current use for fossil fuels.

We are supporting the ‘Moretrees’ tree planting projects by committing to planting a tree for every new installation of a stairlift.

We currently run 2 electric and 1 hybrid vehicle, and would be open to future options for our fleet vehicles where practical.

We currently, and will continue to use, a zero to landfill waste management company. We take the time to recycle all recyclable packaging and will continue to do so.

We pledge to continuously reflect on or companies’ overall approach to sustainability, including our sourcing and operations. We will continue to grow our community engagement, using local businesses wherever practical to do so, sponsoring local events, sports, and charities.

We will continue our journey to embed a more sustainable culture within the company, engaging staff, suppliers, and our customers through access to information, training and adhering to legal environmental standards and corporate governance.

We will continue to build upon our knowledge and gain traction to be able to measure our environmental impact.

The work from beginning to
End was professional, well explained and executed
Every person I met or spoke to
Was helpful and efficient
Thanks to Perry, the engineer and the wonderful
Mr Dean that came back to alter the stair rails.
You have been a great company to deal
With. Thank you would recommend to
You with our hesitation

Jude Pratt

Excellent service. Gary was very polite & very clean. Explained things very clearly.

Rosemary Ponting

Lee fitted stairlift at my brothers house and did a fantastic job was kind and very caring towards my brother who it was needed for..
First class service thank you so much..

Martin

Fitted stairlift very good fitter said there would be a slight admin if I needed new carpet to lift stairlift £300 a day as you can’t lift stairlift fit carpet and replace daily in one day

Simon Goodman

‘The stair lift you installed for my mother has made such a difference to her life – she doesn’t dread going upstairs each night now. I must congratulate you on the excellent service you provided and the speed with which the lift was installed. I am grateful too with the no-quibble approach when I asked for the electric supply source to be moved. ‘

Sarah Vantreen, Lustleigh – Jan 2016

You have recently installed a Flow stairlift for my wife, it is absolutely superb! The service we received from Adam and your fitter could not be faulted. Extremely professional, polite, courteous and helpful. You have a superb team. Gold star!

P & A Wellman, Chumleigh

Today I had my new stairlift fitted and it has made a huge difference. I used to struggle getting up and down the stairs. I would like to thank Steve and all team for your very professional service from the start of doing the quote right up until today when it was fitted and tested the fitter also took the time to explain everything from how it is installed to a full working demonstration of working the stairlift. Thank you all so much. I will be recommending you to my friends and family..

Peter J Roadnight

Could not have been nicer, kinder, better quality, more caring. I have had a run of rip-off tradesmen and I was dreading Dolphin coming, but they behaved as though they were my sons. They were wonderful, and the head office in Crediton answers promptly, solves your problems straight away, and again, are really nice people.
PS about the complaint below about a £70 call out charge, that is very cheap. I have just paid another company £160 to change a washer on the experienced, it is a shame that Mr Bennet thought Dolphin should work for free.

LP P

Leigh done a cracking job fitting a stairlift, went above and beyond to help out.
Top job

Darren Tickner

‘My mum is very pleased with the stairlift you fitted. She particularly wanted to say a big thank you to your engineer who she said was so considerate and so calm – she much appreciated how he dealt with her. She would be very happy to recommend your firm to other customers.’

H. Chessum, Exeter – June 2021